Virtual Receptionist
The Acefone portal allows you to create & manage virtual receptionists.
Virtual Receptionist is an automated telephony system that can allow a computer to interact with humans through a combination of voice and touch tone input.
To create a virtual receptionist, follow these steps:
-
Click on the Services tab on the side-navigation.
-
Click Virtual Receptionist.
-
A list of all the virtual receptionists appear along with the relevant details.
-
Click on Add Virtual Receptionist.
-
Enter the Basic Details.
-
Select the Department & License/Bundle.
Note: Click on Add New, if you wish to add new department.
- Enable the Assign Number toggle, if you wish to assign a number to virtual receptionist.
- Enter Intercom Number, select Destination, Business Hour & Failover Destination.
- Enter the text & click Finish.
| Field | Description |
|---|---|
| Intercom Number | Enter the intercom number. |
| Destination | Select Call Menu. |
| Business Hour | Select the business hour. |
| Failover Destination | Select the failover destination, ie, the destination where call will be forwarded to, after it is not received by any extension. |
Click on Select an Action button next to a Virtual Receptionist to perform edit or delete operation on it.
Updated 6 months ago