Freshdesk

To integrate Freshdesk with Acefone, follow these steps:

1. Click on the Services tab on the side-navigation.

2. Click Integration.

3. Activate the Freshdesk integration with Acefone by clicking the Enable button.

4. The below dialog box populates, which prompts you to enter Freshdesk Domain and Freshdesk API Token.

5. Enter your Freshdesk account Domain, which is your Freshdesk account's URL.
6. The API token can be fetched by clicking on Profile Settings (in your Freshdesk account) under your profile icon.

7. Copy the API key and paste it in the Acefone portal.

8. Once the integration is successful, you will get the following pop-up.

9. An Acefone icon gets attached to your Freshdesk interface, which opens the dialpad.

10. Click on the icon to start making calls from Freshdesk using Acefone.