Discussions

I’ve experimented with this setup at a small support center. VPNs definitely add a layer of security by encrypting the traffic and hiding IP addresses, which helps prevent eavesdropping. However, as you mentioned, there can be latency or call quality issues if the VPN isn’t optimized. This guide explains the trade-offs well and shows how to implement VPNs efficiently for VoIP: https://www.finehomesandliving.com/technology/how-to-fix-common-voip-security-issues-a-guide-for-customer-service/article_d1c626d6-18a7-4504-adbe-cad5ee196261.html. In my experience, a well-configured VPN improves security without too many disruptions.